Security Easy ~3 min

Suspicious Email or Phishing – What to Do

What to do if you receive a suspicious email or think you may have been phished.

Suspicious Email or Phishing – What to Do

Guidance on how to handle suspicious emails and potential phishing attempts.

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Suspicious Email – What to Do

How to identify a phishing email and what actions to take immediately.

Easy

Signs of a phishing email

  • Unexpected requests to click a link or open an attachment
  • Urgent language: "Your account will be closed", "Immediate action required"
  • The sender's email address looks slightly wrong (e.g. support@micros0ft.com)
  • Poor spelling and grammar
  • Requests for your password, credit card number, or personal information
  • Links that do not match the company's real website when you hover over them

If you received a suspicious email

  1. Do not click any links in the email
  2. Do not open any attachments
  3. Do not reply to the sender
  4. Report it to IT by forwarding the email as an attachment to IT support, or use the "Report Phishing" button in Outlook
  5. Delete the email from your inbox

If you clicked a link or entered your details

Contact IT immediately. Do not wait. Tell IT:

  • What link you clicked and what website it took you to
  • Whether you entered any credentials (username, password)
  • Whether you downloaded or opened any files
  • The time this happened

IT will take action to protect your account as quickly as possible.

Remember

IT support will never ask for your password by email, phone, or in person. If anyone asks for your password, refuse and report it to IT immediately.

If these steps don't resolve your issue, try the tab for an interactive walkthrough.

Before you submit a support ticket

1 Try the tab — it will walk you through the most common fixes for this issue.
2 Check Known Issues to see if this is a reported outage or known problem.
3 Note the exact error message (if any) and take a screenshot if possible.
4 Note when the issue started and whether it affects only you or others too.

AI Ticket Note Generator

Describe your issue and we will draft a clear support ticket

If the issue persists, please submit a support ticket through our ticketing system. Include as much detail as possible to help IT support resolve the issue quickly.

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