Hardware Easy ~5 min

Monitor, Keyboard or Mouse Not Working

Steps to try when your monitor, keyboard, or mouse is not working.

Monitor, Keyboard or Mouse Not Working – Self-Service Guide

Self-service troubleshooting for peripherals and hardware.

Step 1
❓
Question

Which device is not working?

Select the type of hardware problem you are experiencing.

Choose an option

1

Monitor / Keyboard / Mouse Not Working – What to Try

Simple steps for common peripheral hardware issues.

Easy

Monitor Not Displaying

  1. Check the monitor is turned on (look for the power light)
  2. Check the cable between the monitor and the computer is firmly connected at both ends
  3. If using a dock: try connecting the monitor directly to the laptop
  4. Press the monitor's menu button to check the input source matches the cable you are using (HDMI, DisplayPort, VGA)
  5. Try a different cable if available

Keyboard or Mouse Not Working

  1. Unplug the keyboard/mouse USB cable and plug it back in
  2. Try a different USB port
  3. For wireless: check the batteries and the USB receiver is plugged in
  4. Restart your computer — this often fixes device recognition issues

When to contact IT

  • You have tried the above and the device still does not work
  • The equipment looks physically damaged
  • You need a replacement device

If these steps don't resolve your issue, try the tab for an interactive walkthrough.

Before you submit a support ticket

1 Try the tab — it will walk you through the most common fixes for this issue.
2 Check Known Issues to see if this is a reported outage or known problem.
3 Note the exact error message (if any) and take a screenshot if possible.
4 Note when the issue started and whether it affects only you or others too.

AI Ticket Note Generator

Describe your issue and we will draft a clear support ticket

If the issue persists, please submit a support ticket through our ticketing system. Include as much detail as possible to help IT support resolve the issue quickly.

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